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Where do I find information on the CytoSMART System?

Lonza has discontinued to sell the CytoSMART™ System. CytoSMART Technologies has taken over sole support of CytoSMART™ 2 and CytoSMART™ Lux 10X Units.For technical and other questions, please contact CytoSMART Technologies’ support board. More...


How long do you guarantee kits, spare parts and repair for the Lucetta2 Luminometer (AAL-1002)?

Lonza Cologne GmbH, a corporation organized under the law of the Federal Republic of Germany, having its principal office at Nattermannallee 1, 50829 Koeln, Germany, (hereinafter referred to as “Lonza”) hereby declares the following: Lonza guarantees...

Can I download the Software Install Instructions for the FlashGel® Camera from your website?  

Please check the serial number of your camera.For cameras shipped after September 2023 (serial # >3656), Install Instructions and User’s Guide for Software version 3.4.2 is available for download here:...

Is the cassette of the Cocoon disposable ?

Yes, please use the cassette only for single-use as it is a consumable. 

Does the reported Log4j vulnerability threat affect our WinKQCL software (Catalog # 25-611E)?

Thank you for using Lonza Endotoxin Detection Products.Lonza has been providing endotoxin detection products and services since the 1970s, leading the way in innovation of products, methods and software.Our dedicated WinKQCL software is on the market...

Are the Therapeak® LV Nucleocuvette® Cartridges and 4D-Nucleofector® LV Reservoirs checked concerning leakyness? 

For both, cartridges and reservoirs, a “leak tightness test” is done as in-process 100% control, i.e. each item undergoes this test and items that fail the test are discarded. Since it is an in-process control it is not reported on the certificate of...

How to prolong the shelf-life of supplemented Nucleofector® Solution?

Basically, once the supplement has been added to the Nucleofector® Solution, the shelf-life of the Nucleofector®  Kit is 3 months. However, to prolong the shelf-life of the supplemented Nucleofector® Solution it is possible to mix only what...

Co-culture protocol for Keratinocytes and Fibroblasts (2D) 

If you are searching for a 2D co-culture protocol for matched donor Keratinocytes and Fibroblasts, please find our co-culture protocol on Matched Donor Keratinocytes and Fibroblasts 2D Co-Culture ProtocolFurthermore, here is our White Paper...

Co-culture protocol for Hepatocytes and Non-Parenchymal Cells/NPC (2D) 

If you are searching for a 2D co-culture protocol for Hepatocytes and Non-Parenchymal Cells (NPC), please find our co-culture protocol on Hepatocyte and Non-Parenchymal Cell (NPC) 2D Co-CultureAnd in case you want to work high-throughput, here is...
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