Please check the serial number of your camera:

For cameras shipped after September 2023 (serial # >3656), version 3.4.2 of the software is available for download here: https://lonza.picturepark.com/Go/1eIWBrJS/D/39003/1
Compatible with Windows® XP (SP3 or higher), Windows Vista® or Windows® 7 (32-bit or 64-bit), Windows® 8, Windows 10®
Install Instructions and User’s Guide for Software version 3.4.2 is available for download here: https://bioscience.lonza.com/download/content/asset/39028

For cameras shipped after July 2012 (serial # >2012), version 3.4.1 of the software is available for download here: https://lonza.picturepark.com/Go/Cj7cazFu/D/39004/1
Compatible with Windows® XP (SP3 or higher), Windows Vista® or Windows® 7 (32-bit or 64-bit), Windows® 8, Windows 10®
Install Instructions and User’s Guide for Software version 3.4.1 is available for download here: https://bioscience.lonza.com/download/content/asset/39029

For cameras shipped after December 2, 2009 (serial # >1000), version 2.1 is available for download here: https://lonza.picturepark.com/Go/ESpTP6a7/D
Compatible with Windows® 7 (64-bit)

For older models (serial # < 0999), please contact Scientific Support